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Frequently Asked Questions

7jaya FAQ — Answers to All Your Questions

Have questions about using 7jaya? From registration to withdrawal — find clear, straightforward answers to everything on this FAQ page. Use the search box below to find what you're looking for.

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Account & Registration

Find answers to all your questions about opening an account, logging in, changing your password, and KYC verification at 7jaya — all in this section.

To register, you'll need: An active Bangladeshi mobile number, an email address, your full name, and date of birth. NID or passport is not required for registration — however, you will need to upload a photo of your NID as KYC verification before your first withdrawal. The entire registration process takes just 2 minutes.

No. One mobile number, one device, or one ID card can only be used for One account only can be accessed. If multiple accounts are detected, all accounts and deposited funds will be forfeited. This rule exists to prevent bonus abuse.

On the login page, click the "Forgot Password?" link. Enter your registered An OTP will be sent to your mobile number. Verify the OTP and set a new password. The entire process takes under 2 minutes. If you don't receive the OTP, wait 2 minutes and try again.

Go to "KYC Verification" under Profile Settings. Front and back photo of your NID card and upload a selfie. Verification is typically completed within 1–24 hours. You'll be notified by SMS and email once your account is verified.

Email address and mobile number can be updated from your profile via OTP verification. However, To change your name or date of birth, Please contact support and state your reason. This policy is in place for your security.

After 5 consecutive incorrect password attempts, your account Temporarily locked for 30 minutes . Try again after 30 minutes, or log in using OTP. If the issue persists, contact live chat for assistance.

To open an account with 7jaya, you must be at least 18 years of age required. This is part of our responsible gaming policy. If anyone under 18 registers, the account will be terminated and any deposited funds will not be refunded.

Simply log in to 7jaya every day and Daily bonus credited automatically You'll receive it automatically. Log in for 7 consecutive days to earn a special weekly reward. Check the "Rewards" section in your bonus dashboard.
Deposit & Payment FAQs

Find answers here about deposits via bKash, Nagad, Rocket, and other payment methods — including minimum amounts and how the process works.

Log in → Go to "Deposit" → Select your payment method (bKash, Nagad, Rocket, or bank transfer) → enter the amount → complete the payment as instructed. If successful, the funds will be credited to your balance instantly.

At 7jaya Minimum deposit ৳200. Deposits from this amount are accepted via bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳500. To qualify for the Welcome Bonus, a minimum deposit of ৳200 is required.

Deposits via bKash, Nagad, and Rocket are generally Within 1–5 minutes is added to your balance. Bank transfers may take 1–3 business days. If it takes longer than 15 minutes, take a screenshot of the payment and notify us via live chat.

7jaya does not charge any deposit fees. However, Your mobile banking provider (bKash/Nagad/Rocket) may charge a small transfer fee — this is their own fee, not 7jaya's.

Yes, 7jaya currently focuses primarily on Bangladesh payment methods supported. You can also deposit from abroad via international bank card or cryptocurrency — contact support for details.

First, Check your mobile banking app whether the amount was deducted. If it was deducted but hasn't appeared in your balance, contact 24/7 live chat with your transaction number and a screenshot. Most cases are resolved within 2–4 hours.

Maximum daily limit for regular members ৳50,000 can be deposited. This limit can be increased after KYC verification or upon reaching a higher VIP tier. You can also set your own limits in line with our responsible gaming policy.

Yes! As soon as your first deposit is made, 100% Welcome Bonus added automatically — no code required. For example: deposit ৳1,000 and receive ৳1,000 in bonus funds, giving you a total balance of ৳2,000.
Questions about Withdrawals & Payments

This section covers withdrawal methods, processing times, minimum amounts, and solutions to common issues.

At 7jaya Average withdrawal time: 30 minutes. For KYC-verified accounts, processing is typically completed within 15–30 minutes. During peak hours or late at night, it may take 1–2 hours. If it exceeds 3 hours, please contact support.

Minimum withdrawal ৳500. This minimum applies to withdrawals via bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳1,000. Withdrawals are not available until KYC is completed.

Yes, KYC verification is mandatory before your first withdrawal. This is part of international anti-money laundering regulations and is also for your protection. To complete KYC, you'll need photos of your NID card and a selfie — approval typically takes 1–24 hours.

The reason for rejection will be shown on your dashboard. Common reasons include: Wagering requirement not met, incomplete KYC, or mismatched information. Read the reason and follow the steps to resolve it. If you're unsure what the issue is, contact support.

Bonus funds cannot be withdrawn directly. The bonus After meeting the wagering requirement those funds are converted to real money and can then be withdrawn. The wagering requirement for the Welcome Bonus is 15x. Track your progress on the dashboard.

Maximum daily withdrawal limit for regular members ৳50,000. VIP members have a higher limit. For large withdrawals, notifying support in advance will help speed up the process.

7jaya does not charge any withdrawal fees. However, Mobile banking provider's own fees may apply. The amount received may be slightly less due to provider charges only.

Withdrawal funds To your registered mobile number is sent. If you wish to receive it on a different number, update your number in your profile first and complete KYC verification again. Withdrawals are sent to your registered number for security purposes.
Bonus & Promotions FAQs

Answers to all your questions about the Welcome Bonus, cashback, free spins, referral bonuses, and wagering requirements.

7jaya's 100% Welcome Bonus — double your first deposit, up to ৳10,000. Register, make a minimum first deposit of ৳200, and the bonus is added automatically — no code required.

Wagering requirement means you need to bet a set multiple of your bonus amount. For example: 15x means you must wager the bonus amount 15 times. A ৳1,000 bonus becomes withdrawable only after ৳15,000 in wagers have been placed. Progress can be tracked on your dashboard.

Every Monday, a percentage of the previous week's total losses Up to 10% cashback credited automatically. You must lose a minimum of ৳500 to qualify for cashback. No wagering requirement applies — it's yours to use right away.

From your profile, your Unique referral link or code Grab your referral link and share it with friends. When a friend signs up and makes their first deposit, you'll receive ৳200 — and your friend gets a bonus too. There's no limit on how many referrals you can make.

Welcome Bonus validity 30 days. If the wagering requirement is not met within 30 days, the bonus will be forfeited. Check the promotions page for the validity period of other bonuses. Be sure to use them before they expire.

Free spins across various special promotions are awarded. Free spins are occasionally offered as deposit bonuses, birthday bonuses, or tournament rewards. Check the promotions page regularly.

The welcome bonus applies to your first deposit only. After that, Weekly reload bonuses, cashback, and free spins and other ongoing promotions. VIP members receive special monthly bonuses.

With your bonus Most slots and Live Casino games are playable. However, some games may not count wagers in full toward the wagering requirement. Please refer to the detailed bonus terms and conditions. Whether bonuses can be used on Sports Betting is stated in each specific promotion.
Questions about Games & Live Casino

Answers to your questions about game types, Live Casino, Sports Betting, and RTP at 7jaya.

At 7jaya, you get: Live Casino (Baccarat, Roulette, Blackjack, Teen Patti), Slots (300+ varieties), Sports Betting (cricket, football, tennis, and more), Poker, Fishing Games and more. 500+ games in total.

Yes! At 7jaya, Bangla-speaking live dealers including dedicated tables. Alongside international providers like Evolution and Pragmatic Live, you'll also find dealer tables created especially for Bangladesh.

Yes, completely fair. All games on 7jaya RNG (Random Number Generator) technology and audited by third-party testers. Since live games run in real time, there is no possibility of manipulation.

Go to the Sports section and select cricket. Match Winner, Run Totals, Over/Under, Live In-Play Betting and many more bet types available. Odds update in real time during live matches. All major cricket tournaments are covered, including IPL, BPL, and WC.

Yes, 7jaya Fully mobile-optimized. All games are accessible directly from your browser on any Android or iOS smartphone. For the best experience, download the 7jaya app — games load faster on the app.

Yes, an internet connection is required to play games. At least 4G or a stable WiFi connection is required for Live Casino connection gives you the smoothest experience. Slot games can also run on lower speeds.

RTP stands for Return to Player — the percentage of total bets returned to players. The average RTP for slots at 7jaya 94%–97%. This means an average return of ৳94–97 per ৳100 wagered (over the long term).
Security & Privacy FAQs

Questions about the security of your account and funds, two-factor authentication, and our privacy policy.

Yes, completely safe. 7jaya Operating under an international license and uses SSL 256-bit encryption. Your personal information and funds are never shared with any third party.

Instantly Change Password and email [email protected] or reach us via live chat. You can also request a temporary account lock if needed. Our security team is active 24 hours a day.

Profile → "Security Settings" → "Two-Factor Authentication" Once enabled, you'll need to enter an OTP on your mobile alongside your password at every login — making it nearly impossible for hackers to access your account.

No. 7jaya strict privacy policy complies. Only the information necessary for payment processing is used. Your data is never sold or shared for advertising or marketing purposes. For more details, Privacy Policy Read more.

Always 7jaya.pro Check the URL. 7jaya will never ask for your password, OTP, or banking details via email or SMS. Do not click on unfamiliar links. If you receive a suspicious message, report it to support immediately.

Yes. Contact support to Permanent account closure or deletion to submit a closure request. Make sure to withdraw your balance beforehand. Self-exclusion is also available as part of our responsible gaming policy.

A strong password must include: Minimum 8 characters, including uppercase and lowercase letters, numbers, and special characters (@#$%, etc.). Avoid using your name or date of birth as a password. Change your password every 3 months.
Questions about the App & Downloads

Everything you need to know about downloading, installing, and updating the 7jaya app, plus solutions to technical issues.

7jaya app directly 7jaya.pro/download page. Both Android APK and iOS versions are available. It may not be listed on the Google Play Store or App Store — always download from the official site.

Before downloading the APK, go to your phone's Settings → Security → Enable "Unknown Sources" or "Install Unknown Apps". Then tap the APK file and press "Install". Once installed, log in right away and start playing.

Yes! Download the 7jaya app and log in for the first time to ৳500 exclusive app bonus as well. App members also receive exclusive flash offers via push notifications that are not available to other users.

First, Close the app and reopen it. If the issue persists, check your internet connection. If it still doesn't work, uninstall the app and Download Page and reinstall fresh. If the issue persists, send a screenshot to our live chat.

On Android: Android 6.0+, minimum 2GB RAM, 150MB free storage. On iOS: iOS 12.0 or later. If the app doesn't run on an older device, visit m.7jaya.pro from your browser — the experience is nearly identical.

When a new update is available, you'll be prompted as soon as you open the app Update Notice will appear. Click "Update Now" to go to the download page, where you can download and install the latest APK. The old version will be replaced automatically.

Playing on the app is a much better experience — enjoy faster loading, lower data usage, push notifications, and exclusive app bonuses. That said, all features are accessible via browser too, except for app-exclusive bonuses.

Yes, from the same account Log in from multiple devices — across mobile, tablet, and desktop simultaneously. For your security, logging in from an unrecognized device will require 2FA verification.
Glossary

Gaming terminology explained in plain English

Gaming terms explained in plain English

Wager
Wager — the amount you stake in a game. A bonus wagering requirement means you must place bets totalling a specified multiple before withdrawing.
RTP (Return to Player)
Return to Player — the percentage of total bets returned to players over the long run.
KYC (Know Your Customer)
Identity verification — confirming your identity using your NID or passport. Mandatory for withdrawals.
In-Play Betting
Place bets in real time while a live match is in progress. Odds change from moment to moment.
Cashback
A portion of your losses returned to you. 7jaya offers a weekly 10% cashback.
Odds
The probability of winning. With odds of 1.5, a ৳1,000 bet would return ৳1,500.
Why Choose 7jaya

7jaya — Your Best Choice for a Superior Gaming Experience

Why millions of players across Bangladesh choose 7jaya

Fully in English

7jaya's FAQ, support, and pages are fully available in Bangla — enjoy every feature without any language barrier.

Quick Response

Average live chat response time is 2 minutes. Our support team is active 24 hours a day to help you with any issue.

Secure Transactions

All transactions are secured with SSL 256-bit encryption. Instant payments via bKash, Nagad, and Rocket.

500+ world-class games

Games from the world's top providers including Evolution and Pragmatic. All in one account, all in one place.

Generous bonus package

100% Welcome Bonus, weekly cashback, referral bonus & daily login rewards.

VIP Loyalty Program

Play and earn points. Rise through VIP tiers and unlock faster withdrawals, a personal manager, and exclusive bonuses.

Need help?

If you can't find your answer in the FAQ, speak to us directly

Our Bangla support team is available 24/7

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Live Chat

The fastest way to get help. Average response time is just 2 minutes. Chat in Bengali.

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Email Support

For complex issues, send us an email with screenshots attached. You can expect a response within 2–4 hours.

[email protected]
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App Support

7jaya app has a built-in live chat feature. Download the app and use in-app support.

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Registration Guide

Playing for the first time? Read our step-by-step registration guide and get started with ease.

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Why wait? Join 7jaya today

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Sign up and Terms & Conditions and Responsible Gaming Policy you agree to our terms. 18+ only.

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